TERMS AND CONDITIONS
1. Your relationship with Your Phone Plug
1.1 Your use of Your Phone Plug's products, software, services and web sites (referred to collectively as the "Services" in this document and excluding any services provided to you by Your Phone Plug under a separate written agreement) is subject to the terms of a legal agreement between you and Your Phone Plug . Your Phone Plug's main place of business is at Rooms 1318-20, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon - Hong Kong, and registered as company #1784454. This document explains how the agreement is made up, and sets out some of the terms of that agreement.
1.2 Unless otherwise agreed in writing with Your Phone Plug your agreement with Your Phone Plug will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".
1.3 Your agreement with Your Phone Plug will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.
1.4 The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and Your Phone Plug in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the "Terms".
1.5 If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.
2. Accepting the Terms
2.1 In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.
2.2 You can accept the Terms by:
(a) clicking to accept or agree to the Terms, where this option is made available to you by Your Phone Plug in the user interface for any Service; or
(b) by actually using the Services. In this case, you understand and agree that Your Phone Plug will treat your use of the Services as acceptance of the Terms from that point onwards.
2.3 You may not use the Services and may not accept the Terms if
(a) you are not of legal age to form a binding contract with Your Phone Plug , or
(b) you are a person barred from receiving the Services under the laws of The Bahamas or other countries including the country in which you are resident or from which you use the Services.
2.4 Before you continue, you should print off or save a local copy of the Universal Terms for your records.
3. Language of the Terms
3.1 Where Your Phone Plug has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with Your Phone Plug .
3.2 If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.
4. Provision of the Services by Your Phone Plug LTD
4.1 Your Phone Plug LTD has subsidiaries and affiliated legal entities around the world ("Subsidiaries and Affiliates"). Sometimes, these companies will be providing the Services to you on behalf of Your Phone Plug LTD itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.
4.2 Your Phone Plug LTD is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Your Phone Plug LTD provides may change from time to time without prior notice to you.
4.3 As part of this continuing innovation, you acknowledge and agree that Your Phone Plug LTD may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Your Phone Plug LTD's sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Your Phone Plug LTD when you stop using the Services.
4.4 You acknowledge and agree that if Your Phone Plug LTD disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.
4.5 You acknowledge and agree that while Your Phone Plug LTD may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by Your Phone Plug LTD at any time, at Your Phone Plug LTD's discretion.
5. Use of the Services by you
5.1 In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to Your Phone Plug LTD will always be accurate, correct and up to date.
5.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from The Bahamas or other relevant countries).
5.3 You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Your Phone Plug LTD, unless you have been specifically allowed to do so in a separate agreement with Your Phone Plug LTD. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
5.4 You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
5.5 Unless you have been specifically permitted to do so in a separate agreement with Your Phone Plug LTD, you agree that you will not reproduce, duplicate, copy, the Services for any purpose.
5.6 You agree that you are solely responsible for (and that Your Phone Plug LTD has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Your Phone Plug LTD may suffer) of any such breach.
6. Your passwords and account security
6.1 You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
6.2 Accordingly, you agree that you will be solely responsible to Your Phone Plug LTD for all activities that occur under your account.
6.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify Your Phone Plug LTD immediately at email@example.com
7. Privacy and your personal information
7.2 You agree to the use of your data in accordance with Your Phone Plug LTD's privacy policies.
8. Content in the Services
8.1 You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content".
8.2 You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to Your Phone Plug LTD (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Your Phone Plug LTD or by the owners of that Content, in a separate agreement.
8.3 Your Phone Plug LTD reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service.
8.4 You agree that you are solely responsible for (and that Your Phone Plug LTD has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which Your Phone Plug LTD may suffer) by doing so.
9. Proprietary rights
9.1 You acknowledge and agree that Your Phone Plug LTD (or Your Phone Plug LTD's licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by Your Phone Plug LTD and that you shall not disclose such information without Your Phone Plug LTD's prior written consent.
9.2 Unless you have agreed otherwise in writing with Your Phone Plug LTD, nothing in the Terms gives you a right to use any of Your Phone Plug LTD's trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.
9.3 If you have been given an explicit right to use any of these brand features in a separate written agreement with Your Phone Plug LTD, then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and Your Phone Plug LTD's brand feature use guidelines as updated from time to time.
9.4 Other than the limited license set forth in Section 11, Your Phone Plug LTD acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Your Phone Plug LTD, you agree that you are responsible for protecting and enforcing those rights and that Your Phone Plug LTD has no obligation to do so on your behalf.
9.5 You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.
9.6 Unless you have been expressly authorized to do so in writing by Your Phone Plug LTD, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.
10. License from Your Phone Plug LTD
10.1 Your Phone Plug LTD gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Your Phone Plug LTD as part of the Services as provided to you by Your Phone Plug LTD (referred to as the "Software" below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Your Phone Plug LTD, in the manner permitted by the Terms.
10.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by Your Phone Plug LTD, in writing.
10.3 Unless Your Phone Plug LTD has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.
11. Content license from you
11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Your Phone Plug LTD a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling Your Phone Plug LTD to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.
11.2 You agree that this license includes a right for Your Phone Plug LTD to make such Content available to other companies, organizations or individuals with whom Your Phone Plug LTD has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.
11.3 You understand that Your Phone Plug LTD, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit Your Phone Plug LTD to take these actions.
11.4 You confirm and warrant to Your Phone Plug LTDD that you have all the rights, power and authority necessary to grant the above license.
12. Software updates
12.1 The Software which you use may automatically download and install updates from time to time from Your Phone Plug LTD. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit Your Phone Plug LTD to deliver these to you) as part of your use of the Services.
13. Ending your relationship with Your Phone Plug LTD
13.1 The Terms will continue to apply until terminated by either you or Your Phone Plug LTD as set out below.
13.2 If you want to terminate your legal agreement with Your Phone Plug LTD, you may do so by (a) notifying Your Phone Plug LTD at any time and (b) closing your accounts for all of the Services which you use, where Your Phone Plug LTD has made this option available to you. Your notice should be sent, in writing, to Your Phone Plug LTD's address which is set out at the beginning of these Terms.
13.3 Your Phone Plug LTD may at any time, terminate its legal agreement with you if:
(A) you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
(B) Your Phone Plug LTD is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or
(C) the partner with whom Your Phone Plug LTD offered the Services to you has terminated its relationship with Your Phone Plug LTD or ceased to offer the Services to you; or
(D) Your Phone Plug LTD is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or
(E) the provision of the Services to you by Your Phone Plug LTD is, in Your Phone Plug LTD's opinion, no longer commercially viable.
13.4 Nothing in this Section shall affect Your Phone Plug LTD's rights regarding provision of Services under Section 4 of the Terms.
13.5 When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Your Phone Plug LTD have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.
14. EXCLUSION OF WARRANTIES
14.1 NOTHING IN THESE TERMS, INCLUDING SECTIONS 14 AND 15, SHALL EXCLUDE OR LIMIT Your Phone Plug LTD's WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
14.2 YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
14.3 IN PARTICULAR, Your Phone Plug LTD, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.
14.4 ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
14.5 NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Your Phone Plug LTD OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
14.6 Your Phone Plug LTD FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
15. LIMITATION OF LIABILITY
15.1 SUBJECT TO OVERALL PROVISION IN PARAGRAPH 14.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT Your Phone Plug LTD, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:
(I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
(II) ANY CHANGES WHICH Your Phone Plug LTD MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(III) YOUR FAILURE TO PROVIDE Your Phone Plug LTD WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;
15.2 THE LIMITATIONS ON Your Phone Plug LTD's LIABILITY TO YOU IN PARAGRAPH 15.1 ABOVE SHALL APPLY WHETHER OR NOT Your Phone Plug LTD HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
16. Copyright and trade mark policies
16.1 It is Your Phone Plug LTD's policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law, and to terminating the accounts of repeat infringers.
17. SPECIAL TERMS AND CONDITIONS
17.1 Your Phone Plug LTD allows you to request the cancellation of an unlock code order in the “Waiting” section on Your Phone Plug; if the cancellation request is received within ten minutes following your order, it may be instantly approved. If the request cannot be instantly approved, it will be seen as “Pending for approval” until Your Phone Plug LTD’s supplier accepts the cancellation request, or refuses it and delivers the unlock code. It is Your Phone Plug LTD’s supplier sole discretion to accept or deny a cancelation request.
17.2 If you think you received the wrong unlock code, you have 3 days following the delivery of your order to request, free or charge, the supplier to verify the code. You can launch this procedure by pressing the “Verify” button in the “Archive” section on Your Phone Plug. You also accept that for some unlock tools (including, but not limited to, the tools that come for a calculator and that are guaranteed to return everytime the same code) this procedure may not be available.
17.3 If, after the verification procedure has been launched, the code is the same as the first one, Your Phone Plug LTD will issue a refund of your order if you provide a video proof; this video proof must be compliant with these rules:
First type *#06# (or any other way of displaying the IMEI on the phone’s LCD) on the phone then wait 5-10 seconds until we can clearly see and read the IMEI of the phone displayed.
If present, the operator (on which the phone is currently locked) logo should be clearly visible.
Insert, in the same phone, a SIM card which is not currently accepted by the phone.
Wait 5 seconds until we can clearly see and read the message displayed by the phone
Enter the code received by the server, SLOWLY, and the keys being pressed (or touched) must be clearly seen in the video as the code is entered into the phone.
If you get an error message, wait 5 seconds so we can clearly see this message
By the way, make sure the video is correctly focused and the codes, messages, IMEI are all visible on the phone’s display.
Then please upload the video using free download website like wetransfer.com, or free streaming website like youtube.com and forward to us by email.
If you are professional user (with a "Wholesale Account") running your own Unlock Business, please note that it's Mandatory to use "YouTube" or "DailyMotion" to upload your video. Also please pay extra care when requesting video to your customer to NOT make any mention in the video of the Name of your Company, and to NOT show your Website or Email as we'll not accept to forward the video proof to our supplier if any these condition happen. Finally still if you are a Wholesale User, please forward the Video by email including all the details below :
"Service Name" you used to request the unlock code for this order,
"Brand, Model and IMEI" of the Cell Phone,
"Unlock Code" you received,
Any special information we might have request during the Unlock Process (ie: UDID, Provider ID, SeCro),
And finally a brief description of the "Error" when trying to enter the code.
17.4 If your complaint is about an iPhone Unlock Service, first please do not waste your time to provide a video proof. We will only accept a complete Apple GSX Check report performed on our Server (we do not accept GSX Check report performed on any other website). You must use the service : "iPhone & iPad Full GSX Manual Check [1-24 Hours]" - [Tool ID: 515] to perform the GSX Check and pay for the check. Then please forward the result to us by email. If the result show that phone is still locked, and from the exact same original network you place the order for we will then refund the check and forward the complaint to our supplier to investigate about the issue. If the GSX Check show the phone is not from the correct Network, or the phone is Unlocked then no refund claim or complaint will be accepted.
17.5 When you select a tool in the dropdown menu in the “IMEI Unlock” section, an information note may be presented to you, giving you special instructions for this particular tool, including but not limited to, phone models or operators not to try to order. It is your responsibility to follow these particular rules. Your Phone Plug LTD will refuse any refund request if these rules have not been followed and you receive a wrong unlock code.
17.6 It is your responsibility to check if you are able to enter the code in the phone before ordering an unlock code for this model; you can access at any time our CODE ENTRY INSTRUCTIONS database from https://www.yourphoneplugreseller.com/how-to-unlock-phone/. By ordering an unlock code, you guarantee Your Phone Plug LTD that you know the correct procedure to enter this code; if you have any doubt, please ask first to firstname.lastname@example.org before requesting a code as we can’t guarantee to always be able to get the code entry instructions.
17.7 Any refund claim, whether or not Video Proof is provided, must be made less than 10 days after the delivery date of the order. We will not investigate or refund any claims made after this period.
17.8 If you have a Samsung phone which shows “Phone Freeze” due to too many wrong codes entered, please note that the only way to get a working unlock code is using the “Samsung Europe” or “Samsung USA” tool (Factory Codes); it is not possible to get the Unfreeze code by another way.
17.9 When requesting a code for a Nokia phone, it is your responsibility to check before ordering if any previous owner of the phone has already entered too many wrong codes, resulting in the unavailability to enter any code in the phone because of a “Not allowed” or “Cannot undo restriction” error. Your Phone Plug LTD suggests you always read the Nokia phone with the Nemesis software first, downloadable here : http://www.b-phreaks.co.uk/index.php?main_page=page_2 to check the FBUS Lock Counter. If the counter is more than 3, that phone cannot be unlocked by code anymore. Your Phone Plug LTD will not refund an order if the code cannot be entered because of this error.
17.10 When requesting verification for a Nokia phone, Your Phone Plug LTD will always request a screenshot of the phone’s reading using the Nemesis software showing the IMEI, MCC/MNC and the FBUS Lock Counter prior to accepting a refund.
17.11 You agree that all prices can change at any time without prior notice. Your Phone Plug LTD’s liability won’t be engaged as a price changes and you commit yourself not to ask a refund for this reason.
17.12 You agree that any unlock tool offered on our website can be removed at any time without prior notice. Your Phone Plug LTD’s liability won’t be engaged when a tool gets removed from our website and you commit yourself not to ask a refund for this reason.
17.13 You accept that all the credits bought on Your Phone Plug have 90 days validity, starting from the date of the payment validation; when the expiration date is passed, unused credits will be automatically invalidated and no refund request will be accepted. Your Phone Plug LTD doesn’t try to force to buy large quantities, as the minimum order quantity is 100 credits for the first transaction then 10 credits for reloading. It is your responsibility not to buy more than the credits you will need for the next 90 days. If you have just one phone to unlock, and want unconditional refund policy if your code come back as "Not Available", then please use this link to unlock your phone.
17.14 If you deposited and used more than 1,000 Credits on your Your Phone Plug Reseller account during any given period of 30 days, and during the exact same period more than 50% of your order came back as "Not Found". Then you are exceptionally eligible to claim for a refund of the unused balance. However the refund request/claim must be send by email to email@example.com not more than 60 days after the original payment. Your Phone Plug Reseller will refund the Original Transaction(s) but charge $5 penalty fee for each transaction paid by Credit Card, PayPal, Skrill or $50 penalty fee for each transaction paid by Western Union and/or Bank Transfer. We will only refund the "Original" transaction(s) using the original method of payment.
17.15 Once you got a refund from us for a specific IMEI, we urge you to not reorder unlock for this IMEI except if you discussed with our Customer Service and they recommended you a specific alternate service. If no clear recommendation from Your Phone Plug Reseller Staff by email (not LiveChat) then any future order made on our server for this specific IMEI will not be eligible for a refund claim, even if you use another service for this IMEI, even if you get the same code as your previous order, even if you get a different code, even if you provide a video proof. Once we refund an IMEI we recommend not wasting your time submitting again since it's very unlikely the outcome will be different. In this situation you order at your own risk.
17.16 IF ORDERING THROUGH THE TRIALPAY OFFER COMPLETION SYSTEM (NOT TO BE CONFUSED WITH THE “BUY NOW” SYSTEM THROUGH TRIALPAY), CUSTOMERS MUST ABIDE BY THEIR TERMS OF SERVICE. TRIALPAY MANAGES ALL OFFERS, NOT US, AND THEREFORE, ANY REFUND REQUIRED THROUGH A TRIALPAY OFFER TRANSACTIONS, MUST BE REQUESTED FROM THEM, OR THE ADVERTISER WHOSE OFFER THE CUSTOMER COMPLETED, DIRECTLY. Contact us with any questions.
18. Other content
18.1 The Services may include hyperlinks to other web sites or content or resources. Your Phone Plug LTD may have no control over any web sites or resources which are provided by companies or persons other than Your Phone Plug LTD.
18.2 You acknowledge and agree that Your Phone Plug LTD is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
18.3 You acknowledge and agree that Your Phone Plug LTD is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.
19. Changes to the Terms
19.1 Your Phone Plug LTD may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, Your Phone Plug LTDwill make a new copy of the Universal Terms available at http://www.yourphoneplug.com/terms and any new Additional Terms will be made available to you from within, or through, the affected Services.
19.2 You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, Your Phone Plug LTD will treat your use as acceptance of the updated Universal Terms or Additional Terms.
20. General legal terms
20.1 Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.
20.2 The Terms constitute the whole legal agreement between you and Your Phone Plug LTD and govern your use of the Services (but excluding any services which Your Phone Plug LTD may provide to you under a separate written agreement), and completely replace any prior agreements between you and Your Phone Plug LTD in relation to the Services.
20.3 You agree that Your Phone Plug LTD may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.
20.4 You agree that if Your Phone Plug LTD does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Your Phone Plug LTD has the benefit of under any applicable law), this will not be taken to be a formal waiver of Your Phone Plug LTD's rights and that those rights or remedies will still be available to Your Phone Plug LTD.
20.5 If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
20.6 You acknowledge and agree that each member of the group of companies of which Your Phone Plug LTD is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.
20.7 Due to the recent legislation passed by the Library of Congress for the Digital Millenium Copyright Act (DMCA), we are forbidden to unlock devices that were manufactured on January 26th, 2013 and later. We will not be held liable for unknowingly unlocking a device that was made from this date onwards. We invite you to sign the petition to make unlocking 2013 cell phones legal :
https://petitions.whitehouse.gov/petition/make-unlocking-cell-phones-legal/1g9KhZG7 (please share with your friend) Cell Phone Unlocking is now 100% Legal, please read this post on our blog.
20.8 The Terms, and your relationship with Your Phone Plug LTD under the Terms, shall be governed by the laws of The Bahamas without regard to its conflict of laws provisions. You and Your Phone Plug LTD agree to submit to the exclusive jurisdiction of the courts located in this state to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Your Phone Plug LTD shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.